8 Tips for Keeping Your Cool While Handling a Tough Client

It’s been a doozy of a week. A difficult client led to some tough conversations and patience-testing moments. Since we’ve all been in a situation like this (and if you haven’t yet, you will!), I thought I’d share some of the strategies that helped me keep my head on straight — and keep on smiling.

  1. Negotiate wisely. Enter every pricing conversation knowing what your payment “floor” is. If it makes sense to offer a “friends and family” discount, that’s fine. Just remember that working for rock-bottom rates is a sure-fire way to feel undervalued and, if things go haywire, resentful.

Now that my crappy week is over, I’ve got one more thing to feel good about: I’ve stopped ruminating about all the things that went wrong. Instead, I’m filing this experience under “lessons learned” and moving on. And that feels really good.

Need help connecting teams and leaders to a greater purpose at work? I’d love to help. Plus, sign up to get our newest posts about bright culture, leadership, and more.

Candra Canning is the founder of Live Bright Now. She’s been coaching corporate leaders + teams to brighten their performance for 20 years. Candra believes a bright company culture creates bright leaders + bright communities — even a brighter world.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Candra Canning

Candra Canning is the founder of Live Bright Now. She’s been coaching corporate leaders + teams to brighten their performance for 20 years. Candra believes a br